Apple Support Engineer

Job Title:             Apple Support Engineer
Job ID:                  99838
Location:             London or Home Based with occasional travel to London
Job Type:            Permanent
Salary:                  £80-95k
Industry:             Education/IT


One of the UKs leading providers of IT Software, Cloud and Business services are currently recruiting a Technical Cloud Training Lead. This is a crucial role within the organisation and will be responsible for imparting their knowledge and expertise, directly influencing the UK’s next generation of cloud specialists.

The role will be part of a new innovative programme where you will play a pivotal part in their journey to develop and shape workforce to become leading-edge in cloud and help build the organisation of tomorrow.

The role:

  • Providing coaching and support to the employees who are moving through the cloud development programme, acting as the first point of contact for all technical advice and assurance.
  • Assessing employees work and technical ability, identifying if they have reached the agreed milestones against agreed criteria
  • Providing constructive and honest feedback to employees
  • Lead a team of trainees through the course modules, assessing their progress to the quality standards defined by course owners.
  • Support and mentor employees throughout their time on the development programme.
  • Adapt where necessary to cater to a variety of learning styles
  • Deliver updates to line managers regarding learning outcomes
  • Monitor and report on programme progress to key stakeholders
  • Work closely with the resourcing team to ensure client placements for employees are a good match.
  • Lead on developing and maintaining learning and development pathways
  • Jointly facilitate monthly meetings and knowledge sharing with all employees on the programme
  • Supporting employees with any pastoral needs as appropriate

Experience required:

  • You will have strong IT infrastructure and/or programming experience
  • You can communicate highly technical concepts to audiences at different stages.
  • Experience in a technical training role would be beneficial
  • Ideally with hands-on experience with Amazon Web Services, Azure and/or in-depth knowledge of their training programmes and courses.


  • Embody our core values of passion, integrity and innovation
  • Learning and coaching experience
  • Commercial experience in a relevant field
  • Passion for developing talented and forward-thinking employees
  • Flexible and self-motivated
  • Excellent communication and presentation skills
  • Experience in coaching and mentoring
  • Strong team working skills
  • Good problem-solving skills
  • Working knowledge Cloud qualifications
  • Experience working in a technical environment
  • Knowledge and/or hands-on experience with AWS or Azure highly desired
  • A demonstrated ability to adapt to new technologies and learn quickly


If this sounds like a good match, then please get in touch ASAP as interviews are taking place immediately.


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